We'd Like To Hear From You

What do you think about our services, do let us know to help us serve you better.
Click on the appropriate category below
  • Inpatient Feedback
  • Outpatient Feedback
Inpatient Feedback






    Patient's Gender:

    Patient's age:

    ADMISSION

    How would you rate the efficiency of the admission process?

    How would you rate the helpfulness of admission officers in making your admission easy

    How useful and helpful were the educational leaflets during this admission.

    PATIENT CARE

    How would you rate the doctor's explanations about procedures, tests and treatment options available to you?

    Explanation about benefits/risks of surgical interventions

    Opportunity to ask questions about your condition or treatment

    How would you rate the nursing cares and attention you received?

    Are you impressed with the clinical outcomes of treatment received?

    How would you rate the nurses' response time when you press the call bell?

    How would you rate the way your pains were managed?

    Please rate how Nurses and Doctors maintained your privacy and treated you with courtesy and respect?

    PHYSICAL ENVIROMENT

    How would you rate the cleanliness of room & its surroundings?

    How would you rate the comfort of your room & its surroundings?

    How would you rate the quietness of the area around your room at night?

    MEAL SERVICE

    How would you rate the timeliness of the catering services?

    How would you rate the quality of food served?

    How would you rate the quantity of food served?

    DISCHARGE/BILLING

    How would you rate your understanding of the explanations by your nurse and Doctor on how to manage your condition and recovery at home?

    How would you rate your understanding of instructions on your take home medications?

    How would you rate the efficiency of discharge processes?

    How would you rate the efficiency of billing processes?

    How would you rate the understanding of billing information given to you?

    OVERALL ASSESSMENT

    How would you rate the overall staff helpfulness during admission?

    During your hospital stay, would you say the care delivered has been compassionate?

    How would you rate the overall quality of service you received during admission?

    Would you recommend Crystal Specialist Hospital?

    Please tell us the things you like best in this admission?

    Please tell us the things you like least in this admission?

    Outpatient Feedback






      Patient's Gender

      Patient's age:

      Did you book an appointment?

      How easy was it to make an appointment through phone calls/email/text message?

      How easy was it for you accessing care without an appointment?

      How many minutes wait after your scheduled appointment time were you called to see a Doctor?

      REGISTRATION/BILLING

      How would you rate your Registration/Check-in experience?

      How would you rate your Billing experience?

      How would you rate your Billing/Registration Staff?

      FACILITY

      How would you rate the ambiaence/comfort of the hospital?

      How easy was it locating where to go?

      How would you rate the cleanliness of the facility?

      How would you rate the car parking area?

      PATIENT CARE

      How would you rate your encounter with the Nursing staff?

      How would you rate your encounter with the doctor?

      How would you rate your encounter with the pharmacy/Lab/Radiology staff?

      How would you rate your overall clinical experience?

      OVERALL ASSESSMENT

      How would you rate your overall experience?

      Would you recommend Crystal Specialist Hospital?

      Please tell us the things you like best in this admission?

      Please tell us the things you like least in this admission?

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      General Questions

      Frequently Asked Questions

      You will find answers to about our medical technologies and medical specialists service and more. Please feel free to contact us if you don't get your question's answer in below.
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      Feedback

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